Behind the Name Badge | Vince – A Journey of Heart, Hands & Heritage

Vince, Leisure and Wellbeing Assistant and Maintenance Officer

When Vince first walked through the gates of Carinya in 2021, he never imagined he’d one day be leading a conversation about diversity and inclusion, or dancing at a resident trivia night. But that’s the beauty of his story, it’s full of surprises, heart, and a whole lot of growth.

After more than a decade in retail management, including navigating the early chaos of the pandemic, Vince was ready for change. He wasn’t quite sure what that change would look like, but when a role in Maintenance opened up at Carinya, something clicked.

“It felt like the right kind of challenge,” he recalls. “A chance to work with my hands, be outside more, and step away from the corporate world. With a young family, it was a big risk, but it felt right.”

It didn’t take long for Vince to make an impression, not just for his knack with tools, but for the warmth and kindness he showed to residents. Whether it was fixing a TV remote or adjusting a wall clock, he always found time for a conversation or a laugh. And it was in those everyday moments that something bigger started to take shape.

“I’ve always been a people person. I never expected to make such meaningful connections with residents, it quickly became the best part of my job.”

Those connections led to an unexpected opportunity: a new path in Leisure and Wellbeing. Vince was offered a dual role and the chance to study his Certificate IV in Leisure and Health, fully supported by Carinya. It was a big leap, but one he didn’t hesitate to take.

Now, Vince splits his time between fixing things and lifting spirits, one day in maintenance gear, the next organising group activities or simply being a listening ear to someone who needs it.

“There’s no such thing as a typical week,” he laughs. “But that’s what keeps it interesting. I’m lucky, I get the best of both worlds.”

What might surprise people is the depth of the work Vince does in Leisure and Wellbeing. It’s not just fun and games, it’s about mental health, engagement, and building trust. His background in maintenance, with its problem-solving and attention to detail, often helps him see things differently, and those insights carry through both roles.

“You realise just how much a familiar voice or small gesture can mean to someone. That’s where the real magic is.”

Studying while working full-time and raising a young family hasn’t been easy, but Vince is quick to credit the support he’s had, particularly from Kate Billing, Carinya’s Co-CEO of Clinical Services.

“Kate has been an incredible mentor. I couldn’t have done it without her support. And honestly, Carinya has backed me every step of the way.”

Earlier this year, Vince stepped into a new leadership role as Chair of Carinya’s Diversity and Inclusion Committee, a role he takes to heart. With Māori heritage and a bilingual upbringing in New Zealand, his passion for equity and representation runs deep.

“I’ve always believed that everyone deserves to feel welcome, respected, and seen. This role gives me a chance to help create that space here.”

Looking ahead, Vince is focused on building a strong, informed committee and supporting Carinya in becoming more inclusive and trauma-informed. He’s particularly excited about the goal of achieving Rainbow Tick accreditation and strengthening Carinya’s commitment to veterans and LGBTI+ inclusive care.

But ask Vince what makes him most proud? It’s the smiles, the stories, the quiet moments that matter.

“Sometimes, it’s just being there, being someone residents trust. That’s what makes it all worth it.”

As for how he’d describe his Carinya journey in three words?

Unexpected. Rewarding. Growth.

Not bad for someone who just came here to fix a few things.